September 2025 Combined Performance Report
Combined Reporting View
September 2025
Prepared September 2, 2026
Retrospective Combined September Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined September 2025 results
The combined September reporting shows 117 program calls and 36 verified jobs across the call center and the contractor network, presented as one consolidated result.
September finished with a 34.2% answer rate and a 30.8% verified rate. The 77-call no-answer gap represents the primary opportunity for improvement.
117
Combined September
Calls
36
Verified Jobs
(Combined)
What the combined results reveal:
- September produced 117 total calls — the 5th-highest monthly volume of 2025 year-to-date — with 36 verified jobs and 77 unanswered calls
- 93 calls were routed through the call center without contractor attribution; 14 verified and 75 unanswered
- Norman led contractor-attributed volume with 9 calls, including 8 verified and 1 unanswered
- Perfect verified months: Baethke (2/2), Bishop (2/2), HT Strenger (2/2)
- Verified rate finished at 30.8% — the 9th-highest of 2025 year-to-date
Opportunity Area: The combined September results show that 77 calls went unanswered. At the 30.8% verified rate, those missed calls represent roughly 24 additional jobs that may have been earned with full coverage. Among attributed contractors, Fidelity missed 1 (1.3%) and Norman missed 1 (1.3%). 75 of the unanswered calls (97.4%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined September 2025 performance metrics
117
Total Calls
combined total
36
Verified Jobs
30.8% verified rate
77
Unanswered
65.8% of total
34.2%
Answer Rate
40 of 117 calls
These figures represent the combined September results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
September vs 2025 YTD Performance
Combined results across the first 9 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| May 2025 | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
| June 2025 | 110 | 49 | 59 | 2 | 46.4% | 44.5% |
| July 2025 | 122 | 47 | 68 | 7 | 44.3% | 38.5% |
| August 2025 | 134 | 51 | 26 | 57 | 80.6% | 38.1% |
| September 2025 ★ | 117 | 36 | 77 | 4 | 34.2% | 30.8% |
| YTD Total (Jan–Sep) | 1021 | 435 | 463 | 123 | 54.7% | 42.6% |
September delivered the 5th-highest combined volume of 2025 year-to-date at 117 calls. The verified rate of 30.8% ranks 9th-highest for the year so far, while the answer rate finished at 34.2%.
Year-to-Date Combined Context: Through 9 months of 2025, the combined results show 1021 program-touching calls and 435 verified jobs — a 42.6% verified rate. The 463 unanswered calls (45.3% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — September 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 9 | 8 | 1 | 0 | 88.9% | 88.9% |
| Baethke | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Bishop | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Aleck | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Berwyn | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| David Soltwisch | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Mendel | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sherman | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Sent to Call Center* | 93 | 14 | 75 | 4 | 19.4% | 15.1% |
| September Combined Total | 117 | 36 | 77 | 4 | 34.2% | 30.8% |
Reading the table: Each row shows that contractor's combined activity for September 2025. *Sent to Call Center: 93 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 9 combined calls and 8 verified jobs (88.9% verified rate). Baethke followed at 2 calls with a 100.0% answer rate and 100.0% verified rate. The largest attributed no-answer counts belonged to Fidelity (1 of 1, 0.0% answer rate) and Norman (1 of 9, 88.9% answer rate). The call-center bucket answered 18 of 93 calls (19.4%), with 14 verified.
Section 05
Service Area & Top Markets
Geographic distribution of September 2025 inbound calls with available city information
Available city information shows September 2025 calls originated from 36 distinct cities and communities across the greater Chicagoland area. Coal City led all markets with 23 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Coal City23 calls
2Blue Island10 calls
3Calumet City9 calls
4Round Lake6 calls
5Monee4 calls
6Facebook Ads3 calls
7Gurnee2 calls
8Midlothian2 calls
9Oak Brook2 calls
10Oak Forest2 calls
11Algonquin1 call
12Alsip1 call
Section 06
Combined Insights & September Sentiment
What the combined results tell us about September 2025
117 / 36
Combined September Volume
September finished with 117 total calls and 36 verified jobs — the 5th-highest monthly volume of 2025 year-to-date, with a 30.8% verified rate.
30.8%
Verified Rate
The 30.8% combined verified rate ranks 9th-highest among the 9 months of 2025 reported so far (YTD average 42.6%).
77 Missed
Unanswered Gap — Fidelity
77 calls went unanswered — 65.8% of combined volume. At the September verified rate, those misses represent ~24 lost jobs. Fidelity accounted for 1 of them.