Prepared March 31, 2026 Data Source: GoHighLevel Contact Exports
Section 01
Executive Summary
Key performance metrics for Q1 2026 (January – March)
210
Total Inbound Contacts
Across 3 months
106
Unanswered Calls
50.5% of total
66
Jobs Closed / Verified
31.4% close rate
49.5%
Answer Rate
104 of 210 answered
The first quarter of 2026 saw 210 inbound contacts routed to contractors across the Chicagoland service area. While the overall answer rate of 49.5% reflects early-quarter routing challenges, the quarter showed a dramatic improvement trajectory — answer rates climbed from 21% in January to 79% in March, and the job close rate nearly tripled from 17% to 47%.
A routing optimization implemented in February redistributed call volume more evenly across the contractor network, which proved to be the turning point. March finished as the strongest month of the quarter with 35 verified jobs and the highest answer rate recorded.
Data Note: All figures in this report exclude solicitation calls, spam, and non-service contacts (e.g., "cash for cars," robocalls). These were filtered during data processing to ensure the numbers reflect only genuine customer inquiries. An additional 38 contacts were answered but not tagged as verified — many of these likely converted into jobs that were not confirmed in the system. The actual close rate may be higher than reported.
+276%
Answer Rate Improvement Jan → Mar
+175%
Close Rate Improvement Jan → Mar
20
Active Contractors Serving Q1 Calls
Section 02
Monthly Performance
Month-by-month breakdown of call volume, answer rates, and job outcomes
January 2026
94
Total Contacts
Answered
21.3%
Jobs
17.0%
Missed
78.7%
February 2026
41
Total Contacts
Answered
61.0%
Jobs
36.6%
Missed
39.0%
March 2026
75
Total Contacts
Answered
78.7%
Jobs
46.7%
Missed
21.3%
Month
Total Contacts
Answered
Unanswered
Jobs Closed
Other
Answer Rate
Close Rate
January
94
20
74
16
4
21.3%
17.0%
February
41
25
16
15
10
61.0%
36.6%
March
75
59
16
35
24
78.7%
46.7%
Q1 Total
210
104
106
66
38
49.5%
31.4%
January was the most challenging month with 94 contacts but only a 21.3% answer rate. The high call volume was concentrated through limited routing paths, resulting in significant missed opportunities. February marked a turning point after a routing optimization redistributed calls across the contractor network — answer rate jumped to 61% and the close rate more than doubled. March continued the upward trend, reaching a 78.7% answer rate and 46.7% close rate, the best performance of the quarter.
"Other" Contacts: These 38 contacts were answered but were not tagged as verified jobs. Many of these very likely converted into booked jobs that were simply not confirmed in the system. The actual job close numbers may be higher than reported.
Section 03
Contractor Performance
Q1 2026 call outcomes by contractor, sorted by total volume
Contractor
Total Calls
Answered
Unanswered
Jobs Closed
Answer Rate
Close Rate
Althoff
48
4
44
4
8.3%
8.3%
Aleck
30
22
8
18
73.3%
60.0%
Norman
24
5
19
3
20.8%
12.5%
Another
15
11
4
3
73.3%
20.0%
Berwyn
11
7
4
7
63.6%
63.6%
Johns Service & Sales
9
7
2
6
77.8%
66.7%
David Soltwisch
7
5
2
4
71.4%
57.1%
Bishop
6
3
3
3
50.0%
50.0%
HT Strenger
5
2
3
2
40.0%
40.0%
Gs R
4
2
2
1
50.0%
25.0%
Goodberlet
3
3
0
3
100%
100%
Fidelity
3
2
1
2
66.7%
66.7%
Omega
3
2
1
2
66.7%
66.7%
PJF
3
3
0
0
100%
0%
Terry
3
3
0
2
100%
66.7%
John J Cahill
2
1
1
1
50.0%
50.0%
Old World
2
1
1
0
50.0%
0%
Sherman
1
0
1
0
0%
0%
Mendel
1
1
0
1
100%
100%
Ravinia
1
1
0
0
100%
0%
Unassigned*
29
19
10
4
65.5%
13.8%
Q1 Total
210
104
106
66
49.5%
31.4%
*Unassigned: 29 contacts (13.8%) did not have a city tag in the system, which means the routed contractor could not be identified from the data. These are included in quarterly totals but separated from individual contractor metrics.
20 contractors received routed calls in Q1 2026. Among contractors with 3 or more calls, Goodberlet led with a 100% answer and close rate, followed by Johns Service & Sales (66.7% close rate) and Berwyn (63.6%). Aleck handled the highest volume among consistently-performing contractors, closing 18 jobs from 30 calls — the most jobs of any contractor in the quarter.
Section 04
Contractor Monthly Detail
Month-by-month call volume and job outcomes per contractor
Contractor
Jan Calls
Jan Jobs
Feb Calls
Feb Jobs
Mar Calls
Mar Jobs
Q1 Total
Q1 Jobs
Althoff
48
4
—
—
—
—
48
4
Aleck
7
2
7
4
16
12
30
18
Norman
12
1
8
1
4
1
24
3
Another
3
1
—
—
12
2
15
3
Berwyn
5
1
4
4
2
2
11
7
Johns Service & Sales
6
4
1
1
2
1
9
6
David Soltwisch
3
1
1
1
3
2
7
4
Bishop
—
—
2
1
4
2
6
3
HT Strenger
—
—
—
—
5
2
5
2
Gs R
1
0
2
1
1
0
4
1
Goodberlet
—
—
1
1
2
2
3
3
Fidelity
—
—
1
0
2
2
3
2
Omega
2
1
—
—
1
1
3
2
PJF
—
—
1
0
2
0
3
0
Terry
—
—
—
—
3
2
3
2
John J Cahill
—
—
1
0
1
1
2
1
Old World
—
—
—
—
2
0
2
0
Sherman
—
—
—
—
1
0
1
0
Mendel
—
—
—
—
1
1
1
1
Ravinia
—
—
1
0
—
—
1
0
Unassigned
7
1
11
1
11
2
29
4
Total
94
16
41
15
75
35
210
66
The monthly detail reveals a significant shift in call distribution after January. In January, a single routing path handled over half of all calls (48 of 94), which overwhelmed capacity. After the February routing optimization, calls were distributed across a broader contractor network — 16 contractors received calls in March compared to just 8 in January. This broader distribution correlated directly with improved answer rates and job conversion.
Standout trend: Aleck's volume and job closures grew each month (2 → 4 → 12 jobs), demonstrating consistent capacity growth. Berwyn achieved a perfect close rate in both February and March. New contractors entering the rotation in February and March (Bishop, HT Strenger, Terry, Goodberlet) all contributed verified jobs.
Section 05
Service Area & Top Markets
Geographic distribution of inbound calls across the Chicagoland area
Q1 2026 calls originated from over 50 distinct cities and communities across the greater Chicagoland area, demonstrating broad regional reach. The top markets by inbound call volume are shown below.
1
Bristol
11 calls
2
Hanover Park
10 calls
3
Lake Bluff
10 calls
4
Calumet City
6 calls
5
Round Lake
5 calls
6
Blue Island
5 calls
7
Lisle
4 calls
8
Bellwood
3 calls
9
Matteson
3 calls
10
Braidwood
3 calls
11
Island Lake
3 calls
12
Maywood
3 calls
Section 06
Key Insights & Q1 Sentiment
Analysis and forward-looking outlook based on Q1 2026 performance data
+57.4 pts
Answer Rate Momentum
Answer rate climbed from 21.3% in January to 78.7% in March — a 57.4 percentage-point improvement within the quarter. This is the strongest improvement trajectory since tracking began.
35 Jobs
Record March Performance
March 2026 recorded 35 verified jobs from 75 contacts — the highest single-month job count and close rate (46.7%) in the dataset. The quarter ends on a strong upward trend heading into Q2.
16 → 8
Missed Calls Cut in Half
Unanswered calls dropped from 74 in January to just 16 in both February and March. The routing optimization proved effective at matching call volume with contractor capacity.
106 Missed
Remaining Opportunity
106 calls went unanswered across Q1 — representing potential revenue that was not captured. A dedicated call answering solution could ensure every inbound customer inquiry receives a response, particularly during peak hours and weekends.
Section 07
Q1 Summary & Outlook
Closing assessment and forward momentum
The first quarter of 2026 tells a clear story of improvement and adaptation. While January presented challenges with routing concentration leading to a high volume of missed calls, the team responded decisively. The February routing optimization redistributed call volume across a wider contractor network, and the results were immediate and sustained.
210
Total Q1 Contacts
66
Verified Jobs Closed
78.7%
March Answer Rate
Positive Indicators Going Into Q2:
March answer rate of 78.7% shows the contractor network is responding effectively to inbound demand
Job close rate has been increasing every month — from 17% to 37% to 47%
Contractor network expanded from 8 active contractors in January to 16 in March
Geographic coverage spans 50+ communities across Chicagoland
Opportunity Area: Despite the strong improvement trend, 106 calls still went unanswered during Q1. Every missed call is a potential customer choosing a competitor. A dedicated call answering solution — ensuring every inbound call is picked up, qualified, and routed — would maximize the return on the marketing investment driving these calls and help close the gap between inbound volume and booked jobs.
