October 2025 Combined Performance Report
Combined Reporting View
October 2025
Prepared September 2, 2026
Retrospective Combined October Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined October 2025 results
The combined October reporting shows 108 program calls and 39 verified jobs across the call center and the contractor network, presented as one consolidated result.
October finished with a 41.7% answer rate and a 36.1% verified rate. The 63-call no-answer gap represents the primary opportunity for improvement.
39
Verified Jobs
(Combined)
What the combined results reveal:
- October produced 108 total calls — the 7th-highest monthly volume of 2025 year-to-date — with 39 verified jobs and 63 unanswered calls
- 80 calls were routed through the call center without contractor attribution; 17 verified and 57 unanswered
- Norman led contractor-attributed volume with 11 calls, including 11 verified and 0 unanswered
- Perfect verified months: Norman (11/11), Althoff (2/2), John J Cahill (2/2)
- Verified rate finished at 36.1% — the 9th-highest of 2025 year-to-date
Opportunity Area: The combined October results show that 63 calls went unanswered. At the 36.1% verified rate, those missed calls represent roughly 23 additional jobs that may have been earned with full coverage. Among attributed contractors, Fidelity missed 1 (1.6%) and Old World missed 1 (1.6%). 57 of the unanswered calls (90.5%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined October 2025 performance metrics
108
Total Calls
combined total
39
Verified Jobs
36.1% verified rate
63
Unanswered
58.3% of total
41.7%
Answer Rate
45 of 108 calls
These figures represent the combined October results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
October vs 2025 YTD Performance
Combined results across the first 10 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| May 2025 | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
| June 2025 | 110 | 49 | 59 | 2 | 46.4% | 44.5% |
| July 2025 | 122 | 47 | 68 | 7 | 44.3% | 38.5% |
| August 2025 | 134 | 51 | 26 | 57 | 80.6% | 38.1% |
| September 2025 | 117 | 36 | 77 | 4 | 34.2% | 30.8% |
| October 2025 ★ | 108 | 39 | 63 | 6 | 41.7% | 36.1% |
| YTD Total (Jan–Oct) | 1129 | 474 | 526 | 129 | 53.4% | 42.0% |
October delivered the 7th-highest combined volume of 2025 year-to-date at 108 calls. The verified rate of 36.1% ranks 9th-highest for the year so far, while the answer rate finished at 41.7%.
Year-to-Date Combined Context: Through 10 months of 2025, the combined results show 1129 program-touching calls and 474 verified jobs — a 42.0% verified rate. The 526 unanswered calls (46.6% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — October 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 11 | 11 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| John J Cahill | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Ravinia | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Walsh | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Goodberlet | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Mendel | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Berwyn | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| David Soltwisch | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Fidelity | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Old World | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Park Ridge | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Sent to Call Center* | 80 | 17 | 57 | 6 | 28.8% | 21.3% |
| October Combined Total | 108 | 39 | 63 | 6 | 41.7% | 36.1% |
Reading the table: Each row shows that contractor's combined activity for October 2025. *Sent to Call Center: 80 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 11 combined calls and 11 verified jobs (100.0% verified rate). Althoff followed at 2 calls with a 100.0% answer rate and 100.0% verified rate. The largest attributed no-answer counts belonged to Fidelity (1 of 1, 0.0% answer rate) and Old World (1 of 1, 0.0% answer rate). The call-center bucket answered 23 of 80 calls (28.8%), with 17 verified.
Section 05
Service Area & Top Markets
Geographic distribution of October 2025 inbound calls with available city information
Available city information shows October 2025 calls originated from 42 distinct cities and communities across the greater Chicagoland area. Blue Island led all markets with 7 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Blue Island7 calls
2Round Lake5 calls
3Facebook Ads4 calls
4Zion4 calls
5Calumet City3 calls
6Coal City3 calls
7Hanover Park3 calls
8Midlothian3 calls
9Forest Park2 calls
10Harvey2 calls
11Lisle2 calls
12Bloomingdale1 call
Section 06
Combined Insights & October Sentiment
What the combined results tell us about October 2025
108 / 39
Combined October Volume
October finished with 108 total calls and 39 verified jobs — the 7th-highest monthly volume of 2025 year-to-date, with a 36.1% verified rate.
36.1%
Verified Rate
The 36.1% combined verified rate ranks 9th-highest among the 10 months of 2025 reported so far (YTD average 42.0%).
63 Missed
Unanswered Gap — Fidelity
63 calls went unanswered — 58.3% of combined volume. At the October verified rate, those misses represent ~23 lost jobs. Fidelity accounted for 1 of them.