November 2025 Combined Performance Report
Combined Reporting View
November 2025
Prepared September 2, 2026
Retrospective Combined November Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined November 2025 results
The combined November reporting shows 71 program calls and 36 verified jobs across the call center and the contractor network, presented as one consolidated result.
November finished with a 62.0% answer rate and a 50.7% verified rate. The 27-call no-answer gap represents the primary opportunity for improvement.
36
Verified Jobs
(Combined)
What the combined results reveal:
- November produced 71 total calls — the 11th-highest monthly volume of 2025 year-to-date — with 36 verified jobs and 27 unanswered calls
- Althoff led contractor-attributed volume with 21 calls, including 3 verified and 17 unanswered
- Perfect verified months: Berwyn (5/5), Aleck (4/4), Johns Service & Sales (2/2)
- Verified rate finished at 50.7% — the third-highest of 2025 year-to-date
Opportunity Area: The combined November results show that 27 calls went unanswered. At the 50.7% verified rate, those missed calls represent roughly 14 additional jobs that may have been earned with full coverage. Among attributed contractors, Althoff missed 17 (63.0%) and Norman missed 3 (11.1%).
Section 02
Combined Executive Summary
Combined November 2025 performance metrics
71
Total Calls
combined total
36
Verified Jobs
50.7% verified rate
27
Unanswered
38.0% of total
62.0%
Answer Rate
44 of 71 calls
These figures represent the combined November results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
November vs 2025 YTD Performance
Combined results across the first 11 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| May 2025 | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
| June 2025 | 110 | 49 | 59 | 2 | 46.4% | 44.5% |
| July 2025 | 122 | 47 | 68 | 7 | 44.3% | 38.5% |
| August 2025 | 134 | 51 | 26 | 57 | 80.6% | 38.1% |
| September 2025 | 117 | 36 | 77 | 4 | 34.2% | 30.8% |
| October 2025 | 108 | 39 | 63 | 6 | 41.7% | 36.1% |
| November 2025 ★ | 71 | 36 | 27 | 8 | 62.0% | 50.7% |
| YTD Total (Jan–Nov) | 1200 | 510 | 553 | 137 | 53.9% | 42.5% |
November delivered the 11th-highest combined volume of 2025 year-to-date at 71 calls. The verified rate of 50.7% ranks third-highest for the year so far, while the answer rate finished at 62.0%.
Year-to-Date Combined Context: Through 11 months of 2025, the combined results show 1200 program-touching calls and 510 verified jobs — a 42.5% verified rate. The 553 unanswered calls (46.1% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — November 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Althoff | 21 | 3 | 17 | 1 | 19.0% | 14.3% |
| Norman | 8 | 5 | 3 | 0 | 62.5% | 62.5% |
| Berwyn | 5 | 5 | 0 | 0 | 100.0% | 100.0% |
| Aleck | 4 | 4 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| Omega | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| Johns Service & Sales | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Bishop | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Goodberlet | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| PJF | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Poehner | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Ravinia | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Terry | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Gs R | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Unassigned† | 15 | 4 | 4 | 7 | 73.3% | 26.7% |
| November Combined Total | 71 | 36 | 27 | 8 | 62.0% | 50.7% |
Reading the table: Each row shows that contractor's combined activity for November 2025. †Unassigned: 15 contacts (21.1% of combined volume) had no city tag matched to routing, so the contractor could not be identified; included in totals but separated here.
Althoff was the contractor-attributed volume leader at 21 combined calls and 3 verified jobs (14.3% verified rate). Norman followed at 8 calls with a 62.5% answer rate and 62.5% verified rate. The largest attributed no-answer counts belonged to Althoff (17 of 21, 19.0% answer rate) and Norman (3 of 8, 62.5% answer rate).
Section 05
Service Area & Top Markets
Geographic distribution of November 2025 inbound calls with available city information
Available city information shows November 2025 calls originated from 35 distinct cities and communities across the greater Chicagoland area. Zilla led all markets with 5 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Zilla5 calls
2La Grange4 calls
3Hanover Park2 calls
4Lake Bluff2 calls
5Park Forest2 calls
6University Park2 calls
7Beecher1 call
8Big Rock1 call
9Braidwood1 call
10Calumet City1 call
11Carpentersville1 call
12Deerfield1 call
Section 06
Combined Insights & November Sentiment
What the combined results tell us about November 2025
71 / 36
Combined November Volume
November finished with 71 total calls and 36 verified jobs — the 11th-highest monthly volume of 2025 year-to-date, with a 50.7% verified rate.
50.7%
Verified Rate
The 50.7% combined verified rate ranks third-highest among the 11 months of 2025 reported so far (YTD average 42.5%).
27 Missed
Unanswered Gap — Althoff
27 calls went unanswered — 38.0% of combined volume. At the November verified rate, those misses represent ~14 lost jobs. Althoff accounted for 17 of them.