May 2026 Combined Performance Report
Combined Reporting View
May 2026
Prepared September 2, 2026
Retrospective Combined May Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined May 2026 results
The combined May reporting shows 107 program calls and 60 verified jobs across the call center and the contractor network, presented as one consolidated result.
May finished with a 59.8% answer rate and a 56.1% verified rate. The 43-call no-answer gap represents the primary opportunity for improvement.
60
Verified Jobs
(Combined)
What the combined results reveal:
- May produced 107 total calls — the third-highest monthly volume of 2026 year-to-date — with 60 verified jobs and 43 unanswered calls
- Aleck led contractor-attributed volume with 22 calls, including 17 verified and 4 unanswered
- Perfect verified months: Gs R (5/5), Althoff (2/2), Baethke (2/2)
- Verified rate finished at 56.1% — the second-highest of 2026 year-to-date
Opportunity Area: The combined May results show that 43 calls went unanswered. At the 56.1% verified rate, those missed calls represent roughly 24 additional jobs that may have been earned with full coverage. Among attributed contractors, Another missed 11 (25.6%) and Norman missed 10 (23.3%).
Section 02
Combined Executive Summary
Combined May 2026 performance metrics
107
Total Calls
combined total
60
Verified Jobs
56.1% verified rate
43
Unanswered
40.2% of total
59.8%
Answer Rate
64 of 107 calls
These figures represent the combined May results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
May vs 2026 YTD Performance
Combined results across the first 5 months of 2026
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2026 | 122 | 39 | 79 | 4 | 35.2% | 32.0% |
| February 2026 | 64 | 32 | 22 | 10 | 65.6% | 50.0% |
| March 2026 | 96 | 54 | 18 | 24 | 81.3% | 56.3% |
| April 2026 | 120 | 57 | 39 | 24 | 67.5% | 47.5% |
| May 2026 ★ | 107 | 60 | 43 | 4 | 59.8% | 56.1% |
| YTD Total (Jan–May) | 509 | 242 | 201 | 66 | 60.5% | 47.5% |
May delivered the third-highest combined volume of 2026 year-to-date at 107 calls. The verified rate of 56.1% ranks second-highest for the year so far, while the answer rate finished at 59.8%.
Year-to-Date Combined Context: Through 5 months of 2026, the combined results show 509 program-touching calls and 242 verified jobs — a 47.5% verified rate. The 201 unanswered calls (39.5% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — May 2026
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Aleck | 22 | 17 | 4 | 1 | 81.8% | 77.3% |
| Norman | 21 | 11 | 10 | 0 | 52.4% | 52.4% |
| Another | 12 | 1 | 11 | 0 | 8.3% | 8.3% |
| Unassigned | 9 | 1 | 8 | 0 | 11.1% | 11.1% |
| Gs R | 5 | 5 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 5 | 3 | 2 | 0 | 60.0% | 60.0% |
| Berwyn | 4 | 3 | 1 | 0 | 75.0% | 75.0% |
| Goodberlet | 4 | 3 | 1 | 0 | 75.0% | 75.0% |
| Old World | 4 | 2 | 2 | 0 | 50.0% | 50.0% |
| David Soltwisch | 3 | 2 | 0 | 1 | 100.0% | 66.7% |
| Althoff | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Walsh | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 2 | 0 | 2 | 0 | 0.0% | 0.0% |
| Terry | 2 | 0 | 0 | 2 | 100.0% | 0.0% |
| Bishop | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| John J Cahill | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Omega | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Poehner | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sherman | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| PJF | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Ravinia | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Unassigned† | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| May Combined Total | 107 | 60 | 43 | 4 | 59.8% | 56.1% |
Reading the table: Each row shows that contractor's combined activity for May 2026. †Unassigned: 1 contacts (0.9% of combined volume) had no city tag matched to routing, so the contractor could not be identified; included in totals but separated here.
Aleck was the contractor-attributed volume leader at 22 combined calls and 17 verified jobs (77.3% verified rate). Norman followed at 21 calls with a 52.4% answer rate and 52.4% verified rate. The largest attributed no-answer counts belonged to Another (11 of 12, 8.3% answer rate) and Norman (10 of 21, 52.4% answer rate).
Section 05
Service Area & Top Markets
Geographic distribution of May 2026 inbound calls with available city information
Available city information shows May 2026 calls originated from 55 distinct cities and communities across the greater Chicagoland area. Bristol led all markets with 9 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Bristol9 calls
2Blue Island4 calls
3Big Rock2 calls
4Calumet City2 calls
5Elburn2 calls
6Joliet2 calls
7Oak Brook2 calls
8Romeoville2 calls
9Round Lake2 calls
10Westchester2 calls
11Wilmington2 calls
12Alsip1 call
Section 06
Combined Insights & May Sentiment
What the combined results tell us about May 2026
107 / 60
Combined May Volume
May finished with 107 total calls and 60 verified jobs — the third-highest monthly volume of 2026 year-to-date, with a 56.1% verified rate.
56.1%
Verified Rate
The 56.1% combined verified rate ranks second-highest among the 5 months of 2026 reported so far (YTD average 47.5%).
43 Missed
Unanswered Gap — Another
43 calls went unanswered — 40.2% of combined volume. At the May verified rate, those misses represent ~24 lost jobs. Another accounted for 11 of them.