Reconciling both data sources gives a fuller picture of May 2026 than either source alone. Where the GHL-only view showed 84 inbound contacts and 37 verified jobs, the reconciled view — which adds Devin's contractor-reported activity — shows 107 program-touching calls and 60 verified jobs. The lift comes from contractors who answered calls that never made it into our routing system as a tagged outcome, plus four Devin-only contractors (Althoff, Baethke, Poehner, Walsh) who Devin tracks but the GHL routing system did not assign calls to in May.

The reconciled answer rate of 59.8% (vs 48.8% GHL-only) and verified rate of 56.1% (vs 44.0% GHL-only) are the strongest figures we have seen in 2026 on the verified-rate dimension. Devin's 23 reported May calls were all answered (0 unavail) with every call counted as a verified lead — a 100% answer and verified rate. The combined picture shows the network performing better than the GHL-only view implies, while the 43-call no-answer gap (entirely from GHL) remains the primary opportunity.

What the reconciled view reveals:

Opportunity Area: Even with reconciliation, 43 calls went unanswered in May across both data sources combined. At the reconciled verified rate of 56.1%, those missed calls represent roughly 24 additional jobs that would have been earned with full coverage. Another Plumbing accounted for 11 of those 43 misses (25.6%) with a 0% answer rate in GHL — the single largest individual capacity gap in May.

The two data sources track independent program touchpoints: GHL captures calls that arrive through our website-based routing system (each tagged with an outcome by the answering contractor or call center); Devin captures monthly self-reports from contractors covering all program-attributable inbound activity. There is overlap (the same call may appear in both), but our reconciliation rule treats each source as additive at the program level — the combined view represents the program's full surface area.

May was the strongest verified-rate month of 2026 in the reconciled view at 56.1% — matching March's 56.3% peak and well above April's 47.5% pullback. Volume of 107 combined calls is lower than April's 120, but the conversion efficiency improved. The GHL answer rate dropped to 48.8% (vs 59.3% in April), continuing the pattern where contractor capacity struggles to keep pace when call volumes rise above 80 per month in the routing system.

Aleck is the top performer in May at 22 combined calls and 17 verified jobs — an 81.8% answer rate and 77.3% verified rate, the best among any contractor with 5+ calls. Norman remains the second-largest by volume (21 calls) and improved its verified rate in the reconciled view (52.4%), but still missed 10 calls — tied with Another as the program's largest no-answer contributor. Another Plumbing answered only 1 of 12 GHL-routed calls in May (8.3% answer rate), the clearest capacity bottleneck in the data. Meanwhile Gs R, Bishop, Omega, Sherman, and all four Devin-only contractors (Althoff, Baethke, Poehner, Walsh) delivered 100% verified rates on smaller volumes.

Capacity warning: Norman and Another together missed 21 of 43 combined unanswered calls (49%). These two contractors handle the largest GHL call volumes in the program. Any solution that supplements their answering capacity at peak times has the largest leverage on overall reconciled performance.

GHL routing data shows May 2026 calls originated from over 40 distinct cities and communities across the greater Chicagoland area. Bristol led all markets with 9 calls — routed primarily to Another Plumbing. Berkeley was #2 with 7 calls, driven by a pattern of long-wait no-answers concentrated in that area. The top markets by inbound call volume are shown below. (Devin's 23 contractor-reported calls do not include city-of-origin information, so this geographic view reflects GHL data only.)