May 2025 Combined Performance Report
Combined Reporting View
May 2025
Prepared September 2, 2026
Retrospective Combined May Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined May 2025 results
The combined May reporting shows 100 program calls and 38 verified jobs across the call center and the contractor network, presented as one consolidated result.
May finished with a 57.0% answer rate and a 38.0% verified rate. The 43-call no-answer gap represents the primary opportunity for improvement.
38
Verified Jobs
(Combined)
What the combined results reveal:
- May produced 100 total calls — the third-highest monthly volume of 2025 year-to-date — with 38 verified jobs and 43 unanswered calls
- 68 calls were routed through the call center without contractor attribution; 10 verified and 39 unanswered
- Norman led contractor-attributed volume with 9 calls, including 9 verified and 0 unanswered
- Perfect verified months: Norman (9/9), John J Cahill (3/3), Terry (3/3)
- Verified rate finished at 38.0% — the 5th-highest of 2025 year-to-date
Opportunity Area: The combined May results show that 43 calls went unanswered. At the 38.0% verified rate, those missed calls represent roughly 16 additional jobs that may have been earned with full coverage. Among attributed contractors, David Soltwisch missed 2 (4.7%) and Althoff missed 1 (2.3%). 39 of the unanswered calls (90.7%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined May 2025 performance metrics
100
Total Calls
combined total
38
Verified Jobs
38.0% verified rate
19
Other
answered, untagged
43
Unanswered
43.0% of total
57.0%
Answer Rate
57 of 100 calls
These figures represent the combined May results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
May vs 2025 YTD Performance
Combined results across the first 5 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| May 2025 ★ | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
| YTD Total (Jan–May) | 538 | 252 | 233 | 53 | 56.7% | 46.8% |
May delivered the third-highest combined volume of 2025 year-to-date at 100 calls. The verified rate of 38.0% ranks 5th-highest for the year so far, while the answer rate finished at 57.0%.
Year-to-Date Combined Context: Through 5 months of 2025, the combined results show 538 program-touching calls and 252 verified jobs — a 46.8% verified rate. The 233 unanswered calls (43.3% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — May 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 9 | 9 | 0 | 0 | 100.0% | 100.0% |
| John J Cahill | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Terry | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Another | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| David Soltwisch | 2 | 0 | 2 | 0 | 0.0% | 0.0% |
| Aleck | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Bishop | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Goodberlet | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Mendel | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Omega | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Poehner | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Sent to Call Center* | 68 | 10 | 39 | 19 | 42.6% | 14.7% |
| May Combined Total | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
Reading the table: Each row shows that contractor's combined activity for May 2025. *Sent to Call Center: 68 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 9 combined calls and 9 verified jobs (100.0% verified rate). John J Cahill followed at 3 calls with a 100.0% answer rate and 100.0% verified rate. The largest attributed no-answer counts belonged to David Soltwisch (2 of 2, 0.0% answer rate) and Althoff (1 of 1, 0.0% answer rate). The call-center bucket answered 29 of 68 calls (42.6%), with 10 verified.
Section 05
Service Area & Top Markets
Geographic distribution of May 2025 inbound calls with available city information
Available city information shows May 2025 calls originated from 39 distinct cities and communities across the greater Chicagoland area. Facebook Ads led all markets with 10 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Facebook Ads10 calls
2Hickory Hills4 calls
3Calumet City3 calls
4Round Lake3 calls
5Blue Island2 calls
6River Forest2 calls
7Robbins2 calls
8Barrington1 call
9Bartlett1 call
10Big Rock1 call
11Carol Stream1 call
12Coal City1 call
Section 06
Combined Insights & May Sentiment
What the combined results tell us about May 2025
100 / 38
Combined May Volume
May finished with 100 total calls and 38 verified jobs — the third-highest monthly volume of 2025 year-to-date, with a 38.0% verified rate.
38.0%
Verified Rate
The 38.0% combined verified rate ranks 5th-highest among the 5 months of 2025 reported so far (YTD average 46.8%).
43 Missed
Unanswered Gap — David Soltwisch
43 calls went unanswered — 43.0% of combined volume. At the May verified rate, those misses represent ~16 lost jobs. David Soltwisch accounted for 2 of them.