March 2025 Combined Performance Report
Combined Reporting View
March 2025
Prepared September 2, 2026
Retrospective Combined March Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined March 2025 results
The combined March reporting shows 89 program calls and 39 verified jobs across the call center and the contractor network, presented as one consolidated result.
March finished with a 50.6% answer rate and a 43.8% verified rate. The 44-call no-answer gap represents the primary opportunity for improvement.
39
Verified Jobs
(Combined)
What the combined results reveal:
- March produced 89 total calls — the second-highest monthly volume of 2025 year-to-date — with 39 verified jobs and 44 unanswered calls
- 51 calls were routed through the call center without contractor attribution; 7 verified and 38 unanswered
- Norman led contractor-attributed volume with 8 calls, including 8 verified and 0 unanswered
- Perfect verified months: Norman (8/8), Bishop (2/2), Terry (2/2)
- Verified rate finished at 43.8% — the second-highest of 2025 year-to-date
Opportunity Area: The combined March results show that 44 calls went unanswered. At the 43.8% verified rate, those missed calls represent roughly 19 additional jobs that may have been earned with full coverage. Among attributed contractors, Althoff missed 2 (4.5%) and Old World missed 1 (2.3%). 38 of the unanswered calls (86.4%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined March 2025 performance metrics
89
Total Calls
combined total
39
Verified Jobs
43.8% verified rate
44
Unanswered
49.4% of total
50.6%
Answer Rate
45 of 89 calls
These figures represent the combined March results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
March vs 2025 YTD Performance
Combined results across the first 3 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 ★ | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| YTD Total (Jan–Mar) | 311 | 147 | 142 | 22 | 54.3% | 47.3% |
March delivered the second-highest combined volume of 2025 year-to-date at 89 calls. The verified rate of 43.8% ranks second-highest for the year so far, while the answer rate finished at 50.6%.
Year-to-Date Combined Context: Through 3 months of 2025, the combined results show 311 program-touching calls and 147 verified jobs — a 47.3% verified rate. The 142 unanswered calls (45.7% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — March 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 8 | 8 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 8 | 7 | 1 | 0 | 87.5% | 87.5% |
| David Soltwisch | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| Bishop | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Terry | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| P & H Divine | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Althoff | 2 | 0 | 2 | 0 | 0.0% | 0.0% |
| Aleck | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Berwyn | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Gs R | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| John J Cahill | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| PJF | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Poehner | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Ravinia | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sherman | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Old World | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Sent to Call Center* | 51 | 7 | 38 | 6 | 25.5% | 13.7% |
| March Combined Total | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
Reading the table: Each row shows that contractor's combined activity for March 2025. *Sent to Call Center: 51 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 8 combined calls and 8 verified jobs (100.0% verified rate). Baethke followed at 8 calls with a 87.5% answer rate and 87.5% verified rate. The largest attributed no-answer counts belonged to Althoff (2 of 2, 0.0% answer rate) and Old World (1 of 1, 0.0% answer rate). The call-center bucket answered 13 of 51 calls (25.5%), with 7 verified.
Section 05
Service Area & Top Markets
Geographic distribution of March 2025 inbound calls with available city information
Available city information shows March 2025 calls originated from 35 distinct cities and communities across the greater Chicagoland area. Calumet City led all markets with 5 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Calumet City5 calls
2University Park4 calls
3Blue Island3 calls
4Harvard2 calls
5Round Lake2 calls
6Russell2 calls
7Bellwood1 call
8Bolingbrook1 call
9Braidwood1 call
10Burlington1 call
11Carol Stream1 call
12Chicago Ridge1 call
Section 06
Combined Insights & March Sentiment
What the combined results tell us about March 2025
89 / 39
Combined March Volume
March finished with 89 total calls and 39 verified jobs — the second-highest monthly volume of 2025 year-to-date, with a 43.8% verified rate.
43.8%
Verified Rate
The 43.8% combined verified rate ranks second-highest among the 3 months of 2025 reported so far (YTD average 47.3%).
44 Missed
Unanswered Gap — Althoff
44 calls went unanswered — 49.4% of combined volume. At the March verified rate, those misses represent ~19 lost jobs. Althoff accounted for 2 of them.