June 2025 Combined Performance Report
Combined Reporting View
June 2025
Prepared September 2, 2026
Retrospective Combined June Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined June 2025 results
The combined June reporting shows 110 program calls and 49 verified jobs across the call center and the contractor network, presented as one consolidated result.
June finished with a 46.4% answer rate and a 44.5% verified rate. The 59-call no-answer gap represents the primary opportunity for improvement.
49
Verified Jobs
(Combined)
What the combined results reveal:
- June produced 110 total calls — the third-highest monthly volume of 2025 year-to-date — with 49 verified jobs and 59 unanswered calls
- 66 calls were routed through the call center without contractor attribution; 8 verified and 56 unanswered
- Norman led contractor-attributed volume with 18 calls, including 18 verified and 0 unanswered
- Perfect verified months: Norman (18/18), Goodberlet (4/4), Berwyn (3/3)
- Verified rate finished at 44.5% — the third-highest of 2025 year-to-date
Opportunity Area: The combined June results show that 59 calls went unanswered. At the 44.5% verified rate, those missed calls represent roughly 26 additional jobs that may have been earned with full coverage. Among attributed contractors, PJF missed 1 (1.7%) and Old World missed 1 (1.7%). 56 of the unanswered calls (94.9%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined June 2025 performance metrics
110
Total Calls
combined total
49
Verified Jobs
44.5% verified rate
59
Unanswered
53.6% of total
46.4%
Answer Rate
51 of 110 calls
These figures represent the combined June results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
June vs 2025 YTD Performance
Combined results across the first 6 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| May 2025 | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
| June 2025 ★ | 110 | 49 | 59 | 2 | 46.4% | 44.5% |
| YTD Total (Jan–Jun) | 648 | 301 | 292 | 55 | 54.9% | 46.5% |
June delivered the third-highest combined volume of 2025 year-to-date at 110 calls. The verified rate of 44.5% ranks third-highest for the year so far, while the answer rate finished at 46.4%.
Year-to-Date Combined Context: Through 6 months of 2025, the combined results show 648 program-touching calls and 301 verified jobs — a 46.5% verified rate. The 292 unanswered calls (45.1% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — June 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 18 | 18 | 0 | 0 | 100.0% | 100.0% |
| Goodberlet | 4 | 4 | 0 | 0 | 100.0% | 100.0% |
| Berwyn | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Aleck | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Ravinia | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Terry | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Gs R | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Omega | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Poehner | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sherman | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Bishop | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Old World | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| PJF | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Sent to Call Center* | 66 | 8 | 56 | 2 | 15.2% | 12.1% |
| June Combined Total | 110 | 49 | 59 | 2 | 46.4% | 44.5% |
Reading the table: Each row shows that contractor's combined activity for June 2025. *Sent to Call Center: 66 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 18 combined calls and 18 verified jobs (100.0% verified rate). Goodberlet followed at 4 calls with a 100.0% answer rate and 100.0% verified rate. The largest attributed no-answer counts belonged to PJF (1 of 1, 0.0% answer rate) and Old World (1 of 1, 0.0% answer rate). The call-center bucket answered 10 of 66 calls (15.2%), with 8 verified.
Section 05
Service Area & Top Markets
Geographic distribution of June 2025 inbound calls with available city information
Available city information shows June 2025 calls originated from 37 distinct cities and communities across the greater Chicagoland area. Round Lake led all markets with 9 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Round Lake9 calls
2Calumet City5 calls
3Blue Island2 calls
4Coal City2 calls
5Glenview2 calls
6Joliet2 calls
7Lockport2 calls
8North Aurora2 calls
9Sycamore2 calls
10Cicero1 call
11Clarendon Hills1 call
12Dekalb1 call
Section 06
Combined Insights & June Sentiment
What the combined results tell us about June 2025
110 / 49
Combined June Volume
June finished with 110 total calls and 49 verified jobs — the third-highest monthly volume of 2025 year-to-date, with a 44.5% verified rate.
44.5%
Verified Rate
The 44.5% combined verified rate ranks third-highest among the 6 months of 2025 reported so far (YTD average 46.5%).
59 Missed
Unanswered Gap — PJF
59 calls went unanswered — 53.6% of combined volume. At the June verified rate, those misses represent ~26 lost jobs. PJF accounted for 1 of them.