July 2025 Combined Performance Report
Combined Reporting View
July 2025
Prepared September 2, 2026
Retrospective Combined July Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined July 2025 results
The combined July reporting shows 122 program calls and 47 verified jobs across the call center and the contractor network, presented as one consolidated result.
July finished with a 44.3% answer rate and a 38.5% verified rate. The 68-call no-answer gap represents the primary opportunity for improvement.
47
Verified Jobs
(Combined)
What the combined results reveal:
- July produced 122 total calls — the third-highest monthly volume of 2025 year-to-date — with 47 verified jobs and 68 unanswered calls
- 81 calls were routed through the call center without contractor attribution; 9 verified and 65 unanswered
- Norman led contractor-attributed volume with 17 calls, including 17 verified and 0 unanswered
- Perfect verified months: Norman (17/17), Baethke (4/4), HT Strenger (3/3)
- Verified rate finished at 38.5% — the 6th-highest of 2025 year-to-date
Opportunity Area: The combined July results show that 68 calls went unanswered. At the 38.5% verified rate, those missed calls represent roughly 26 additional jobs that may have been earned with full coverage. Among attributed contractors, Old World missed 1 (1.5%) and Goodberlet missed 1 (1.5%). 65 of the unanswered calls (95.6%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined July 2025 performance metrics
122
Total Calls
combined total
47
Verified Jobs
38.5% verified rate
68
Unanswered
55.7% of total
44.3%
Answer Rate
54 of 122 calls
These figures represent the combined July results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
July vs 2025 YTD Performance
Combined results across the first 7 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| May 2025 | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
| June 2025 | 110 | 49 | 59 | 2 | 46.4% | 44.5% |
| July 2025 ★ | 122 | 47 | 68 | 7 | 44.3% | 38.5% |
| YTD Total (Jan–Jul) | 770 | 348 | 360 | 62 | 53.2% | 45.2% |
July delivered the third-highest combined volume of 2025 year-to-date at 122 calls. The verified rate of 38.5% ranks 6th-highest for the year so far, while the answer rate finished at 44.3%.
Year-to-Date Combined Context: Through 7 months of 2025, the combined results show 770 program-touching calls and 348 verified jobs — a 45.2% verified rate. The 360 unanswered calls (46.8% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — July 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 17 | 17 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 4 | 4 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| Goodberlet | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| Aleck | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Old World | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Berwyn | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Gs R | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| John J Cahill | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Mendel | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sent to Call Center* | 81 | 9 | 65 | 7 | 19.8% | 11.1% |
| July Combined Total | 122 | 47 | 68 | 7 | 44.3% | 38.5% |
Reading the table: Each row shows that contractor's combined activity for July 2025. *Sent to Call Center: 81 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 17 combined calls and 17 verified jobs (100.0% verified rate). Baethke followed at 4 calls with a 100.0% answer rate and 100.0% verified rate. The largest attributed no-answer counts belonged to Old World (1 of 2, 50.0% answer rate) and Goodberlet (1 of 3, 66.7% answer rate). The call-center bucket answered 16 of 81 calls (19.8%), with 9 verified.
Section 05
Service Area & Top Markets
Geographic distribution of July 2025 inbound calls with available city information
Available city information shows July 2025 calls originated from 39 distinct cities and communities across the greater Chicagoland area. University Park led all markets with 12 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1University Park12 calls
2Blue Island6 calls
3Calumet City6 calls
4Big Rock3 calls
5Carpentersville2 calls
6Facebook Ads2 calls
7Glenview2 calls
8Midlothian2 calls
9River Grove2 calls
10West Chicago2 calls
11Bedford Park1 call
12Bellwood1 call
Section 06
Combined Insights & July Sentiment
What the combined results tell us about July 2025
122 / 47
Combined July Volume
July finished with 122 total calls and 47 verified jobs — the third-highest monthly volume of 2025 year-to-date, with a 38.5% verified rate.
38.5%
Verified Rate
The 38.5% combined verified rate ranks 6th-highest among the 7 months of 2025 reported so far (YTD average 45.2%).
68 Missed
Unanswered Gap — Old World
68 calls went unanswered — 55.7% of combined volume. At the July verified rate, those misses represent ~26 lost jobs. Old World accounted for 1 of them.