January 2026 Combined Performance Report
Combined Reporting View
January 2026
Prepared September 2, 2026
Retrospective Combined January Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined January 2026 results
The combined January reporting shows 122 program calls and 39 verified jobs across the call center and the contractor network, presented as one consolidated result.
January finished with a 35.2% answer rate and a 32.0% verified rate. The 79-call no-answer gap represents the primary opportunity for improvement.
39
Verified Jobs
(Combined)
What the combined results reveal:
- January produced 122 total calls — the highest monthly volume of 2026 year-to-date — with 39 verified jobs and 79 unanswered calls
- Althoff led contractor-attributed volume with 47 calls, including 4 verified and 43 unanswered
- Perfect verified months: Walsh (3/3), HT Strenger (2/2)
- Verified rate finished at 32.0% — the highest of 2026 year-to-date
Opportunity Area: The combined January results show that 79 calls went unanswered. At the 32.0% verified rate, those missed calls represent roughly 25 additional jobs that may have been earned with full coverage. Among attributed contractors, Althoff missed 43 (54.4%) and Norman missed 13 (16.5%).
Section 02
Combined Executive Summary
Combined January 2026 performance metrics
122
Total Calls
combined total
39
Verified Jobs
32.0% verified rate
79
Unanswered
64.8% of total
35.2%
Answer Rate
43 of 122 calls
These figures represent the combined January results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
January vs 2026 YTD Performance
Combined results across the first months of 2026
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| YTD Total (January) | 122 | 39 | 79 | 4 | 35.2% | 32.0% |
January delivered the highest combined volume of 2026 year-to-date at 122 calls. The verified rate of 32.0% ranks highest for the year so far, while the answer rate finished at 35.2%.
Year-to-Date Combined Context: Through months of 2026, the combined results show 122 program-touching calls and 39 verified jobs — a 32.0% verified rate. The 79 unanswered calls (64.8% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — January 2026
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Althoff | 47 | 4 | 43 | 0 | 8.5% | 8.5% |
| Norman | 19 | 6 | 13 | 0 | 31.6% | 31.6% |
| Baethke | 7 | 6 | 1 | 0 | 85.7% | 85.7% |
| Aleck | 7 | 3 | 4 | 0 | 42.9% | 42.9% |
| Johns Service & Sales | 6 | 4 | 2 | 0 | 66.7% | 66.7% |
| Berwyn | 5 | 1 | 4 | 0 | 20.0% | 20.0% |
| David Soltwisch | 4 | 2 | 2 | 0 | 50.0% | 50.0% |
| Another | 4 | 1 | 3 | 0 | 25.0% | 25.0% |
| Walsh | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Omega | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| HT Strenger | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Goodberlet | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Mendel | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Ravinia | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Gs R | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Poehner | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Unassigned† | 8 | 1 | 3 | 4 | 62.5% | 12.5% |
| January Combined Total | 122 | 39 | 79 | 4 | 35.2% | 32.0% |
Reading the table: Each row shows that contractor's combined activity for January 2026. †Unassigned: 8 contacts (6.6% of combined volume) had no city tag matched to routing, so the contractor could not be identified; included in totals but separated here.
Althoff was the contractor-attributed volume leader at 47 combined calls and 4 verified jobs (8.5% verified rate). Norman followed at 19 calls with a 31.6% answer rate and 31.6% verified rate. The largest attributed no-answer counts belonged to Althoff (43 of 47, 8.5% answer rate) and Norman (13 of 19, 31.6% answer rate).
Section 05
Service Area & Top Markets
Geographic distribution of January 2026 inbound calls with available city information
Available city information shows January 2026 calls originated from 64 distinct cities and communities across the greater Chicagoland area. Lake Bluff led all markets with 8 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Lake Bluff8 calls
2Hanover Park6 calls
3Calumet City3 calls
4Round Lake3 calls
5Blue Island2 calls
6Braidwood2 calls
7La Grange2 calls
8Maywood2 calls
9Pontiac2 calls
10Winfield2 calls
11Algonquin1 call
12Barrington1 call
Section 06
Combined Insights & January Sentiment
What the combined results tell us about January 2026
122 / 39
Combined January Volume
January finished with 122 total calls and 39 verified jobs — the highest monthly volume of 2026 year-to-date, with a 32.0% verified rate.
32.0%
Verified Rate
The 32.0% combined verified rate is the best month of 2026 year-to-date.
79 Missed
Unanswered Gap — Althoff
79 calls went unanswered — 64.8% of combined volume. At the January verified rate, those misses represent ~25 lost jobs. Althoff accounted for 43 of them.