January 2025 Combined Performance Report
Combined Reporting View
January 2025
Prepared September 2, 2026
Retrospective Combined January Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined January 2025 results
The combined January reporting shows 137 program calls and 72 verified jobs across the call center and the contractor network, presented as one consolidated result.
January finished with a 61.3% answer rate and a 52.6% verified rate. The 53-call no-answer gap represents the primary opportunity for improvement.
72
Verified Jobs
(Combined)
What the combined results reveal:
- January produced 137 total calls — the highest monthly volume of 2025 year-to-date — with 72 verified jobs and 53 unanswered calls
- 56 calls were routed through the call center without contractor attribution; 6 verified and 38 unanswered
- Norman led contractor-attributed volume with 33 calls, including 32 verified and 1 unanswered
- Perfect verified months: Terry (6/6), Aleck (3/3), Bishop (2/2)
- Verified rate finished at 52.6% — the highest of 2025 year-to-date
Opportunity Area: The combined January results show that 53 calls went unanswered. At the 52.6% verified rate, those missed calls represent roughly 28 additional jobs that may have been earned with full coverage. Among attributed contractors, David Soltwisch missed 2 (3.8%) and Old World missed 2 (3.8%). 38 of the unanswered calls (71.7%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined January 2025 performance metrics
137
Total Calls
combined total
72
Verified Jobs
52.6% verified rate
12
Other
answered, untagged
53
Unanswered
38.7% of total
61.3%
Answer Rate
84 of 137 calls
These figures represent the combined January results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
January vs 2025 YTD Performance
Combined results across the first months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| YTD Total (January) | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
January delivered the highest combined volume of 2025 year-to-date at 137 calls. The verified rate of 52.6% ranks highest for the year so far, while the answer rate finished at 61.3%.
Year-to-Date Combined Context: Through months of 2025, the combined results show 137 program-touching calls and 72 verified jobs — a 52.6% verified rate. The 53 unanswered calls (38.7% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — January 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 33 | 32 | 1 | 0 | 97.0% | 97.0% |
| Baethke | 7 | 5 | 2 | 0 | 71.4% | 71.4% |
| Terry | 6 | 6 | 0 | 0 | 100.0% | 100.0% |
| Berwyn | 5 | 4 | 1 | 0 | 80.0% | 80.0% |
| Aleck | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| Park Ridge | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| P & H Divine | 3 | 1 | 2 | 0 | 33.3% | 33.3% |
| Bishop | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Omega | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| PJF | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| David Soltwisch | 2 | 0 | 2 | 0 | 0.0% | 0.0% |
| Old World | 2 | 0 | 2 | 0 | 0.0% | 0.0% |
| John J Cahill | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Johns Service & Sales | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Poehner | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Ravinia | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Another | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Fidelity | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Sent to Call Center* | 56 | 6 | 38 | 12 | 32.1% | 10.7% |
| January Combined Total | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
Reading the table: Each row shows that contractor's combined activity for January 2025. *Sent to Call Center: 56 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 33 combined calls and 32 verified jobs (97.0% verified rate). Baethke followed at 7 calls with a 71.4% answer rate and 71.4% verified rate. The largest attributed no-answer counts belonged to David Soltwisch (2 of 2, 0.0% answer rate) and Old World (2 of 2, 0.0% answer rate). The call-center bucket answered 18 of 56 calls (32.1%), with 6 verified.
Section 05
Service Area & Top Markets
Geographic distribution of January 2025 inbound calls with available city information
Available city information shows January 2025 calls originated from 42 distinct cities and communities across the greater Chicagoland area. Round Lake led all markets with 5 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Round Lake5 calls
2Calumet City3 calls
3Niles2 calls
4North Aurora2 calls
5Oak Park2 calls
6Batavia1 call
7Bedford Park1 call
8Blue Island1 call
9Braidwood1 call
10Buffalo Grove1 call
11Burbank1 call
12Crete1 call
Section 06
Combined Insights & January Sentiment
What the combined results tell us about January 2025
137 / 72
Combined January Volume
January finished with 137 total calls and 72 verified jobs — the highest monthly volume of 2025 year-to-date, with a 52.6% verified rate.
52.6%
Verified Rate
The 52.6% combined verified rate is the best month of 2025 year-to-date.
53 Missed
Unanswered Gap — David Soltwisch
53 calls went unanswered — 38.7% of combined volume. At the January verified rate, those misses represent ~28 lost jobs. David Soltwisch accounted for 2 of them.