February 2026 Combined Performance Report
Combined Reporting View
February 2026
Prepared September 2, 2026
Retrospective Combined February Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined February 2026 results
The combined February reporting shows 64 program calls and 32 verified jobs across the call center and the contractor network, presented as one consolidated result.
February finished with a 65.6% answer rate and a 50.0% verified rate. The 22-call no-answer gap represents the primary opportunity for improvement.
32
Verified Jobs
(Combined)
What the combined results reveal:
- February produced 64 total calls — the second-highest monthly volume of 2026 year-to-date — with 32 verified jobs and 22 unanswered calls
- Norman led contractor-attributed volume with 17 calls, including 9 verified and 8 unanswered
- Perfect verified months: Berwyn (6/6), Walsh (3/3), Althoff (2/2)
- Verified rate finished at 50.0% — the highest of 2026 year-to-date
Opportunity Area: The combined February results show that 22 calls went unanswered. At the 50.0% verified rate, those missed calls represent roughly 11 additional jobs that may have been earned with full coverage. Among attributed contractors, Norman missed 8 (36.4%) and Baethke missed 2 (9.1%).
Section 02
Combined Executive Summary
Combined February 2026 performance metrics
64
Total Calls
combined total
32
Verified Jobs
50.0% verified rate
10
Other
answered, untagged
22
Unanswered
34.4% of total
65.6%
Answer Rate
42 of 64 calls
These figures represent the combined February results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
February vs 2026 YTD Performance
Combined results across the first 2 months of 2026
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2026 | 122 | 39 | 79 | 4 | 35.2% | 32.0% |
| February 2026 ★ | 64 | 32 | 22 | 10 | 65.6% | 50.0% |
| YTD Total (Jan–Feb) | 186 | 71 | 101 | 14 | 45.7% | 38.2% |
February delivered the second-highest combined volume of 2026 year-to-date at 64 calls. The verified rate of 50.0% ranks highest for the year so far, while the answer rate finished at 65.6%.
Year-to-Date Combined Context: Through 2 months of 2026, the combined results show 186 program-touching calls and 71 verified jobs — a 38.2% verified rate. The 101 unanswered calls (54.3% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — February 2026
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 17 | 9 | 8 | 0 | 52.9% | 52.9% |
| Aleck | 8 | 5 | 1 | 2 | 87.5% | 62.5% |
| Berwyn | 6 | 6 | 0 | 0 | 100.0% | 100.0% |
| Walsh | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Goodberlet | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Bishop | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Gs R | 2 | 1 | 0 | 1 | 100.0% | 50.0% |
| Baethke | 2 | 0 | 2 | 0 | 0.0% | 0.0% |
| David Soltwisch | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Johns Service & Sales | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Another | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Fidelity | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| HT Strenger | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| John J Cahill | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Mendel | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| PJF | 1 | 0 | 0 | 1 | 100.0% | 0.0% |
| Ravinia | 1 | 0 | 0 | 1 | 100.0% | 0.0% |
| Unassigned† | 11 | 1 | 5 | 5 | 54.5% | 9.1% |
| February Combined Total | 64 | 32 | 22 | 10 | 65.6% | 50.0% |
Reading the table: Each row shows that contractor's combined activity for February 2026. †Unassigned: 11 contacts (17.2% of combined volume) had no city tag matched to routing, so the contractor could not be identified; included in totals but separated here.
Norman was the contractor-attributed volume leader at 17 combined calls and 9 verified jobs (52.9% verified rate). Aleck followed at 8 calls with a 87.5% answer rate and 62.5% verified rate. The largest attributed no-answer counts belonged to Norman (8 of 17, 52.9% answer rate) and Baethke (2 of 2, 0.0% answer rate).
Section 05
Service Area & Top Markets
Geographic distribution of February 2026 inbound calls with available city information
Available city information shows February 2026 calls originated from 27 distinct cities and communities across the greater Chicagoland area. Hanover Park led all markets with 4 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Hanover Park4 calls
2Calumet City3 calls
3Beecher1 call
4Bellwood1 call
5Blue Island1 call
6Cortland1 call
7Dekalb1 call
8Elwood1 call
9Evanston1 call
10Facebook Ads1 call
11Homewood1 call
12Island Lake1 call
Section 06
Combined Insights & February Sentiment
What the combined results tell us about February 2026
64 / 32
Combined February Volume
February finished with 64 total calls and 32 verified jobs — the second-highest monthly volume of 2026 year-to-date, with a 50.0% verified rate.
50.0%
Verified Rate
The 50.0% combined verified rate is the best month of 2026 year-to-date.
22 Missed
Unanswered Gap — Norman
22 calls went unanswered — 34.4% of combined volume. At the February verified rate, those misses represent ~11 lost jobs. Norman accounted for 8 of them.