February 2025 Combined Performance Report
Combined Reporting View
February 2025
Prepared September 2, 2026
Retrospective Combined February Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined February 2025 results
The combined February reporting shows 85 program calls and 36 verified jobs across the call center and the contractor network, presented as one consolidated result.
February finished with a 47.1% answer rate and a 42.4% verified rate. The 45-call no-answer gap represents the primary opportunity for improvement.
36
Verified Jobs
(Combined)
What the combined results reveal:
- February produced 85 total calls — the second-highest monthly volume of 2025 year-to-date — with 36 verified jobs and 45 unanswered calls
- 43 calls were routed through the call center without contractor attribution; 2 verified and 37 unanswered
- Norman led contractor-attributed volume with 15 calls, including 15 verified and 0 unanswered
- Perfect verified months: Norman (15/15), Terry (5/5), Berwyn (2/2)
- Verified rate finished at 42.4% — the second-highest of 2025 year-to-date
Opportunity Area: The combined February results show that 45 calls went unanswered. At the 42.4% verified rate, those missed calls represent roughly 19 additional jobs that may have been earned with full coverage. Among attributed contractors, Baethke missed 2 (4.4%) and Bishop missed 1 (2.2%). 37 of the unanswered calls (82.2%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined February 2025 performance metrics
85
Total Calls
combined total
36
Verified Jobs
42.4% verified rate
45
Unanswered
52.9% of total
47.1%
Answer Rate
40 of 85 calls
These figures represent the combined February results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
February vs 2025 YTD Performance
Combined results across the first 2 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 ★ | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| YTD Total (Jan–Feb) | 222 | 108 | 98 | 16 | 55.9% | 48.6% |
February delivered the second-highest combined volume of 2025 year-to-date at 85 calls. The verified rate of 42.4% ranks second-highest for the year so far, while the answer rate finished at 47.1%.
Year-to-Date Combined Context: Through 2 months of 2025, the combined results show 222 program-touching calls and 108 verified jobs — a 48.6% verified rate. The 98 unanswered calls (44.1% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — February 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 15 | 15 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 6 | 4 | 2 | 0 | 66.7% | 66.7% |
| Terry | 5 | 5 | 0 | 0 | 100.0% | 100.0% |
| Berwyn | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| P & H Divine | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Goodberlet | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Johns Service & Sales | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Ravinia | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sherman | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Another | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Bishop | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Cr Leonard | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Old World | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Sent to Call Center* | 43 | 2 | 37 | 4 | 14.0% | 4.7% |
| February Combined Total | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
Reading the table: Each row shows that contractor's combined activity for February 2025. *Sent to Call Center: 43 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 15 combined calls and 15 verified jobs (100.0% verified rate). Baethke followed at 6 calls with a 66.7% answer rate and 66.7% verified rate. The largest attributed no-answer counts belonged to Baethke (2 of 6, 66.7% answer rate) and Bishop (1 of 1, 0.0% answer rate). The call-center bucket answered 6 of 43 calls (14.0%), with 2 verified.
Section 05
Service Area & Top Markets
Geographic distribution of February 2025 inbound calls with available city information
Available city information shows February 2025 calls originated from 31 distinct cities and communities across the greater Chicagoland area. Blue Island led all markets with 3 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Blue Island3 calls
2Calumet City3 calls
3Monee3 calls
4Hebron2 calls
5Round Lake2 calls
6Alsip1 call
7Bristol1 call
8Crete1 call
9Darien1 call
10Des Plaines1 call
11Flossmoor1 call
12Homer Glen1 call
Section 06
Combined Insights & February Sentiment
What the combined results tell us about February 2025
85 / 36
Combined February Volume
February finished with 85 total calls and 36 verified jobs — the second-highest monthly volume of 2025 year-to-date, with a 42.4% verified rate.
42.4%
Verified Rate
The 42.4% combined verified rate ranks second-highest among the 2 months of 2025 reported so far (YTD average 48.6%).
45 Missed
Unanswered Gap — Baethke
45 calls went unanswered — 52.9% of combined volume. At the February verified rate, those misses represent ~19 lost jobs. Baethke accounted for 2 of them.