December 2025 Combined Performance Report
Combined Reporting View
December 2025
Prepared September 2, 2026
Retrospective Combined December Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined December 2025 results
The combined December reporting shows 129 program calls and 48 verified jobs across the call center and the contractor network, presented as one consolidated result.
December finished with a 48.1% answer rate and a 37.2% verified rate. The 67-call no-answer gap represents the primary opportunity for improvement.
129
Combined December
Calls
48
Verified Jobs
(Combined)
What the combined results reveal:
- December produced 129 total calls — the third-highest monthly volume of 2025 year-to-date — with 48 verified jobs and 67 unanswered calls
- Althoff led contractor-attributed volume with 49 calls, including 3 verified and 46 unanswered
- Perfect verified months: Goodberlet (3/3), Park Ridge (3/3), Gs R (2/2)
- Verified rate finished at 37.2% — the 10th-highest of 2025 year-to-date
Opportunity Area: The combined December results show that 67 calls went unanswered. At the 37.2% verified rate, those missed calls represent roughly 25 additional jobs that may have been earned with full coverage. Among attributed contractors, Althoff missed 46 (68.7%) and Norman missed 5 (7.5%).
Section 02
Combined Executive Summary
Combined December 2025 performance metrics
129
Total Calls
combined total
48
Verified Jobs
37.2% verified rate
14
Other
answered, untagged
67
Unanswered
51.9% of total
48.1%
Answer Rate
62 of 129 calls
These figures represent the combined December results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
December vs 2025 YTD Performance
Combined results across the first 12 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| May 2025 | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
| June 2025 | 110 | 49 | 59 | 2 | 46.4% | 44.5% |
| July 2025 | 122 | 47 | 68 | 7 | 44.3% | 38.5% |
| August 2025 | 134 | 51 | 26 | 57 | 80.6% | 38.1% |
| September 2025 | 117 | 36 | 77 | 4 | 34.2% | 30.8% |
| October 2025 | 108 | 39 | 63 | 6 | 41.7% | 36.1% |
| November 2025 | 71 | 36 | 27 | 8 | 62.0% | 50.7% |
| December 2025 ★ | 129 | 48 | 67 | 14 | 48.1% | 37.2% |
| YTD Total (Jan–Dec) | 1329 | 558 | 620 | 151 | 53.3% | 42.0% |
December delivered the third-highest combined volume of 2025 year-to-date at 129 calls. The verified rate of 37.2% ranks 10th-highest for the year so far, while the answer rate finished at 48.1%.
Year-to-Date Combined Context: Through 12 months of 2025, the combined results show 1329 program-touching calls and 558 verified jobs — a 42.0% verified rate. The 620 unanswered calls (46.7% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — December 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Althoff | 49 | 3 | 46 | 0 | 6.1% | 6.1% |
| Norman | 18 | 13 | 5 | 0 | 72.2% | 72.2% |
| Aleck | 9 | 8 | 1 | 0 | 88.9% | 88.9% |
| Berwyn | 5 | 2 | 3 | 0 | 40.0% | 40.0% |
| Baethke | 4 | 3 | 1 | 0 | 75.0% | 75.0% |
| Goodberlet | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Johns Service & Sales | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| Gs R | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Walsh | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Bishop | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Omega | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Fidelity | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Poehner | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sherman | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Another | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Cr Leonard | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| David Soltwisch | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Old World | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Unassigned† | 20 | 2 | 4 | 14 | 80.0% | 10.0% |
| December Combined Total | 129 | 48 | 67 | 14 | 48.1% | 37.2% |
Reading the table: Each row shows that contractor's combined activity for December 2025. †Unassigned: 20 contacts (15.5% of combined volume) had no city tag matched to routing, so the contractor could not be identified; included in totals but separated here.
Althoff was the contractor-attributed volume leader at 49 combined calls and 3 verified jobs (6.1% verified rate). Norman followed at 18 calls with a 72.2% answer rate and 72.2% verified rate. The largest attributed no-answer counts belonged to Althoff (46 of 49, 6.1% answer rate) and Norman (5 of 18, 72.2% answer rate).
Section 05
Service Area & Top Markets
Geographic distribution of December 2025 inbound calls with available city information
Available city information shows December 2025 calls originated from 40 distinct cities and communities across the greater Chicagoland area. Lake Bluff led all markets with 15 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Lake Bluff15 calls
2Hanover Park13 calls
3La Grange5 calls
4Park Forest3 calls
5Zilla3 calls
6Alsip2 calls
7Blue Island2 calls
8Palos Heights2 calls
9Salem2 calls
10Streamwood2 calls
11Westchester2 calls
12Zion2 calls
Section 06
Combined Insights & December Sentiment
What the combined results tell us about December 2025
129 / 48
Combined December Volume
December finished with 129 total calls and 48 verified jobs — the third-highest monthly volume of 2025 year-to-date, with a 37.2% verified rate.
37.2%
Verified Rate
The 37.2% combined verified rate ranks 10th-highest among the 12 months of 2025 reported so far (YTD average 42.0%).
67 Missed
Unanswered Gap — Althoff
67 calls went unanswered — 51.9% of combined volume. At the December verified rate, those misses represent ~25 lost jobs. Althoff accounted for 46 of them.