August 2025 Combined Performance Report
Combined Reporting View
August 2025
Prepared September 2, 2026
Retrospective Combined August Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined August 2025 results
The combined August reporting shows 134 program calls and 51 verified jobs across the call center and the contractor network, presented as one consolidated result.
August finished with a 80.6% answer rate and a 38.1% verified rate. The 26-call no-answer gap represents the primary opportunity for improvement.
51
Verified Jobs
(Combined)
What the combined results reveal:
- August produced 134 total calls — the second-highest monthly volume of 2025 year-to-date — with 51 verified jobs and 26 unanswered calls
- 90 calls were routed through the call center without contractor attribution; 11 verified and 22 unanswered
- Norman led contractor-attributed volume with 18 calls, including 18 verified and 0 unanswered
- Perfect verified months: Norman (18/18), Berwyn (3/3), Aleck (2/2)
- Verified rate finished at 38.1% — the 7th-highest of 2025 year-to-date
Opportunity Area: The combined August results show that 26 calls went unanswered. At the 38.1% verified rate, those missed calls represent roughly 10 additional jobs that may have been earned with full coverage. Among attributed contractors, Old World missed 1 (3.8%) and PJF missed 1 (3.8%). 22 of the unanswered calls (84.6%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined August 2025 performance metrics
134
Total Calls
combined total
51
Verified Jobs
38.1% verified rate
57
Other
answered, untagged
26
Unanswered
19.4% of total
80.6%
Answer Rate
108 of 134 calls
These figures represent the combined August results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
August vs 2025 YTD Performance
Combined results across the first 8 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| May 2025 | 100 | 38 | 43 | 19 | 57.0% | 38.0% |
| June 2025 | 110 | 49 | 59 | 2 | 46.4% | 44.5% |
| July 2025 | 122 | 47 | 68 | 7 | 44.3% | 38.5% |
| August 2025 ★ | 134 | 51 | 26 | 57 | 80.6% | 38.1% |
| YTD Total (Jan–Aug) | 904 | 399 | 386 | 119 | 57.3% | 44.1% |
August delivered the second-highest combined volume of 2025 year-to-date at 134 calls. The verified rate of 38.1% ranks 7th-highest for the year so far, while the answer rate finished at 80.6%.
Year-to-Date Combined Context: Through 8 months of 2025, the combined results show 904 program-touching calls and 399 verified jobs — a 44.1% verified rate. The 386 unanswered calls (42.7% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — August 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 18 | 18 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 5 | 4 | 1 | 0 | 80.0% | 80.0% |
| Berwyn | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Aleck | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Bishop | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Goodberlet | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Another | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Johns Service & Sales | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Mendel | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Poehner | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sherman | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Old World | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| PJF | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Sent to Call Center* | 90 | 11 | 22 | 57 | 75.6% | 12.2% |
| August Combined Total | 134 | 51 | 26 | 57 | 80.6% | 38.1% |
Reading the table: Each row shows that contractor's combined activity for August 2025. *Sent to Call Center: 90 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 18 combined calls and 18 verified jobs (100.0% verified rate). Baethke followed at 5 calls with a 80.0% answer rate and 80.0% verified rate. The largest attributed no-answer counts belonged to Old World (1 of 1, 0.0% answer rate) and PJF (1 of 1, 0.0% answer rate). The call-center bucket answered 68 of 90 calls (75.6%), with 11 verified.
Section 05
Service Area & Top Markets
Geographic distribution of August 2025 inbound calls with available city information
Available city information shows August 2025 calls originated from 41 distinct cities and communities across the greater Chicagoland area. Blue Island led all markets with 13 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Blue Island13 calls
2Calumet City10 calls
3University Park6 calls
4Round Lake5 calls
5Zilla3 calls
6Bensenville2 calls
7Crete2 calls
8Fox River Grove2 calls
9Streamwood2 calls
10Alsip1 call
11Berwyn1 call
12Big Rock1 call
Section 06
Combined Insights & August Sentiment
What the combined results tell us about August 2025
134 / 51
Combined August Volume
August finished with 134 total calls and 51 verified jobs — the second-highest monthly volume of 2025 year-to-date, with a 38.1% verified rate.
38.1%
Verified Rate
The 38.1% combined verified rate ranks 7th-highest among the 8 months of 2025 reported so far (YTD average 44.1%).
26 Missed
Unanswered Gap — Old World
26 calls went unanswered — 19.4% of combined volume. At the August verified rate, those misses represent ~10 lost jobs. Old World accounted for 1 of them.