April 2026 Combined Performance Report
Combined Reporting View
April 2026
Prepared September 2, 2026
Retrospective Combined April Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined April 2026 results
The combined April reporting shows 120 program calls and 57 verified jobs across the call center and the contractor network, presented as one consolidated result.
April finished with a 67.5% answer rate and a 47.5% verified rate. The 39-call no-answer gap represents the primary opportunity for improvement.
57
Verified Jobs
(Combined)
What the combined results reveal:
- April produced 120 total calls — the second-highest monthly volume of 2026 year-to-date — with 57 verified jobs and 39 unanswered calls
- Norman led contractor-attributed volume with 24 calls, including 14 verified and 9 unanswered
- Perfect verified months: Goodberlet (3/3), Walsh (3/3), Althoff (2/2)
- Verified rate finished at 47.5% — the third-highest of 2026 year-to-date
Opportunity Area: The combined April results show that 39 calls went unanswered. At the 47.5% verified rate, those missed calls represent roughly 19 additional jobs that may have been earned with full coverage. Among attributed contractors, Aleck missed 10 (25.6%) and Norman missed 9 (23.1%).
Section 02
Combined Executive Summary
Combined April 2026 performance metrics
120
Total Calls
combined total
57
Verified Jobs
47.5% verified rate
24
Other
answered, untagged
39
Unanswered
32.5% of total
67.5%
Answer Rate
81 of 120 calls
These figures represent the combined April results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
April vs 2026 YTD Performance
Combined results across the first 4 months of 2026
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2026 | 122 | 39 | 79 | 4 | 35.2% | 32.0% |
| February 2026 | 64 | 32 | 22 | 10 | 65.6% | 50.0% |
| March 2026 | 96 | 54 | 18 | 24 | 81.3% | 56.3% |
| April 2026 ★ | 120 | 57 | 39 | 24 | 67.5% | 47.5% |
| YTD Total (Jan–Apr) | 402 | 182 | 158 | 62 | 60.7% | 45.3% |
April delivered the second-highest combined volume of 2026 year-to-date at 120 calls. The verified rate of 47.5% ranks third-highest for the year so far, while the answer rate finished at 67.5%.
Year-to-Date Combined Context: Through 4 months of 2026, the combined results show 402 program-touching calls and 182 verified jobs — a 45.3% verified rate. The 158 unanswered calls (39.3% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — April 2026
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 24 | 14 | 9 | 1 | 62.5% | 58.3% |
| Aleck | 20 | 8 | 10 | 2 | 50.0% | 40.0% |
| Another | 15 | 4 | 6 | 5 | 60.0% | 26.7% |
| Baethke | 5 | 4 | 1 | 0 | 80.0% | 80.0% |
| Bishop | 5 | 4 | 1 | 0 | 80.0% | 80.0% |
| David Soltwisch | 5 | 1 | 3 | 1 | 40.0% | 20.0% |
| PJF | 4 | 0 | 2 | 2 | 50.0% | 0.0% |
| Goodberlet | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Walsh | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Old World | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| Berwyn | 3 | 1 | 1 | 1 | 66.7% | 33.3% |
| Althoff | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Park Ridge | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Ravinia | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 2 | 1 | 0 | 1 | 100.0% | 50.0% |
| John J Cahill | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Johns Service & Sales | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Fidelity | 2 | 0 | 1 | 1 | 50.0% | 0.0% |
| Sherman | 2 | 0 | 1 | 1 | 50.0% | 0.0% |
| Mendel | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Omega | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Terry | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Gs R | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Unassigned† | 10 | 1 | 0 | 9 | 100.0% | 10.0% |
| April Combined Total | 120 | 57 | 39 | 24 | 67.5% | 47.5% |
Reading the table: Each row shows that contractor's combined activity for April 2026. †Unassigned: 10 contacts (8.3% of combined volume) had no city tag matched to routing, so the contractor could not be identified; included in totals but separated here.
Norman was the contractor-attributed volume leader at 24 combined calls and 14 verified jobs (58.3% verified rate). Aleck followed at 20 calls with a 50.0% answer rate and 40.0% verified rate. The largest attributed no-answer counts belonged to Aleck (10 of 20, 50.0% answer rate) and Norman (9 of 24, 62.5% answer rate).
Section 05
Service Area & Top Markets
Geographic distribution of April 2026 inbound calls with available city information
Available city information shows April 2026 calls originated from 49 distinct cities and communities across the greater Chicagoland area. Bristol led all markets with 10 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Bristol10 calls
2Oak Brook7 calls
3Joliet3 calls
4La Grange3 calls
5Blue Island2 calls
6Calumet City2 calls
7Island Lake2 calls
8New Lenox2 calls
9Oswego2 calls
10Park Forest2 calls
11Romeoville2 calls
12South Holland2 calls
Section 06
Combined Insights & April Sentiment
What the combined results tell us about April 2026
120 / 57
Combined April Volume
April finished with 120 total calls and 57 verified jobs — the second-highest monthly volume of 2026 year-to-date, with a 47.5% verified rate.
47.5%
Verified Rate
The 47.5% combined verified rate ranks third-highest among the 4 months of 2026 reported so far (YTD average 45.3%).
39 Missed
Unanswered Gap — Aleck
39 calls went unanswered — 32.5% of combined volume. At the April verified rate, those misses represent ~19 lost jobs. Aleck accounted for 10 of them.