April 2026 Reconciled Performance Report
Combined GHL + Devin view. Download a pre-rendered PDF that matches this page exactly.
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April 2026 Reconciled Performance Report
Combined GHL + Devin View
April 2026
Prepared May 14, 2026
Data Sources: GoHighLevel Contact Exports + Devin Contractor Reports
Section 01
Reconciled Summary & Forward Outlook
Top-level summary combining GHL (routing system) and Devin (contractor-reported) data
Reconciling both data sources gives a fuller picture of April 2026 than either source alone. Where the GHL-only view showed 86 inbound contacts and 27 verified jobs, the reconciled view — which adds Devin's contractor-reported activity — shows 120 program-touching calls and 57 verified jobs. The lift comes from contractors who answered calls that never made it into our routing system as a tagged outcome, plus a handful of contractors who Devin tracks but the GHL routing system did not assign calls to in April.
The reconciled answer rate of 67.5% (vs 59.3% GHL-only) and verified rate of 47.5% (vs 31.4% GHL-only) suggest that contractor performance is materially better than the GHL view alone implies. Devin's 34 reported calls were answered at 88.2% with all 30 answered calls counted as verified leads. The combined picture: the network is converting more business than the GHL dashboard alone shows — and the missed-call gap is the biggest remaining opportunity.
120
Combined April
Calls (GHL + Devin)
57
Verified Jobs
(Reconciled)
67.5%
Combined
Answer Rate
What the reconciled view reveals:
- Devin captures activity GHL misses — 5 contractors (Althoff, Baethke, Mendel, Park Ridge, Walsh) reported 13 calls in April that did not appear in GHL routing data
- Norman's reconciled volume doubled — GHL recorded 12 calls, Devin recorded 12 separate calls for a combined 24 (14 verified, 9 unanswered)
- Devin's answer rate is dramatically higher — 88.2% Devin vs 59.3% GHL-only suggests routed-but-untagged calls drag down the GHL number
- Verified rate gap closes — reconciled 47.5% is far closer to what the network is actually producing than the 31.4% GHL-only figure
Opportunity Area: Even with reconciliation, 39 calls went unanswered in April across both data sources combined. At the reconciled verified rate of 47.5%, those missed calls represent roughly 19 additional jobs that would have been earned with full coverage. A dedicated answering solution that captures every inbound call — whether it surfaces in GHL routing or Devin's contractor reports — would close the largest remaining gap.
April 2026 Reconciled Performance Report — Confidential
Section 02
Reconciled Executive Summary
Combined April 2026 metrics with source breakdown
120
Total Calls
GHL + Devin
57
Verified Jobs
47.5% verified rate
24
Other
answered, untagged
39
Unanswered
32.5% of total
67.5%
Answer Rate
81 of 120 calls
Source Breakdown — how the two systems contribute
| Source |
Calls |
Verified |
No Answer |
Other |
Answer % |
Verified % |
| GHL Routing System |
86 |
27 |
35 |
24 |
59.3% |
31.4% |
| DEVIN Contractor Reports |
34 |
30 |
4 |
0 |
88.2% |
88.2% |
| RECONCILED Combined |
120 |
57 |
39 |
24 |
67.5% |
47.5% |
The two data sources track independent program touchpoints: GHL captures calls that arrive through our website-based routing system (each tagged with an outcome by the answering contractor or call center); Devin captures monthly self-reports from contractors covering all program-attributable inbound activity. There is overlap (the same call may appear in both), but our reconciliation rule treats each source as additive at the program level — the combined view represents the program's full surface area.
Reconciliation Methodology: Combined Calls = GHL Total + Devin Called. Combined Verified = GHL V-tagged + Devin (Called − Unavail). Combined No Answer = GHL NA-tagged + Devin Unavail. Combined Other = GHL Other (answered, no V or NA tag) + 0 from Devin (Devin treats every answered call as a verified plumbing lead, so there is no "Other" bucket on the Devin side). All Devin contractors are included — some appear in Devin only (no GHL routing in April).
Section 03
April vs Q1 2026 Comparison — Reconciled
Combined GHL + Devin view across the four months of 2026
JANUARY
124
combined calls
FEBRUARY
64
combined calls
APRIL ★
120
combined calls
| Month |
Total |
Verified |
No Answer |
Other |
Answer % |
Verified % |
| January 2026 |
124 |
39 |
81 |
4 |
34.7% |
31.5% |
| February 2026 |
64 |
32 |
22 |
10 |
65.6% |
50.0% |
| March 2026 |
96 |
54 |
18 |
24 |
81.3% |
56.3% |
| April 2026 ★ |
120 |
57 |
39 |
24 |
67.5% |
47.5% |
| YTD Total (Jan–Apr) |
404 |
182 |
160 |
62 |
60.4% |
45.0% |
April was the highest-volume month of 2026 in the reconciled view at 120 combined calls, surpassing January's 124 only after counting Devin's lower January reports. The reconciled answer rate retraced from March's 81.3% peak down to 67.5% — a meaningful pullback, but still ~15 points above February. April also produced 57 verified jobs, the strongest month of 2026 by absolute count and roughly 2x the GHL-only figure of 27.
Year-to-Date Reconciled Context: Through four months of 2026, the combined view shows 404 program-touching calls and 182 verified jobs — a 45.0% reconciled verified rate. That is a meaningfully higher conversion than the GHL-only YTD figure (31.4%), reflecting Devin's high reported answer rates. The 160 unanswered calls (39.6% of combined volume) remain the single largest opportunity for revenue capture.
Section 04
Reconciled Contractor Performance — April 2026
Combined GHL + Devin call outcomes by contractor, sorted by total volume
| Contractor |
Total |
Verified |
No Ans |
Other |
Answer % |
Verified % |
| Norman | 24 | 14 | 9 | 1 | 62.5% | 58.3% |
| Aleck | 20 | 8 | 10 | 2 | 50.0% | 40.0% |
| Another | 15 | 4 | 6 | 5 | 60.0% | 26.7% |
| Bishop | 5 | 4 | 1 | 0 | 80.0% | 80.0% |
| David Soltwisch | 5 | 1 | 3 | 1 | 40.0% | 20.0% |
| BaethkeDEVIN | 5 | 4 | 1 | 0 | 80.0% | 80.0% |
| PJF | 4 | 0 | 2 | 2 | 50.0% | 0.0% |
| Berwyn | 3 | 1 | 1 | 1 | 66.7% | 33.3% |
| Goodberlet | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Old World | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| WalshDEVIN | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Fidelity | 2 | 0 | 1 | 1 | 50.0% | 0.0% |
| HT Strenger | 2 | 1 | 0 | 1 | 100.0% | 50.0% |
| John J Cahill | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Johns Service & Sales | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Ravinia | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Sherman | 2 | 0 | 1 | 1 | 50.0% | 0.0% |
| AlthoffDEVIN | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Park RidgeDEVIN | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| Gs R | 1 | 0 | 1 | 0 | 0.0% | 0.0% |
| Omega | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Terry | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| MendelDEVIN | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Unassigned* | 10 | 1 | 0 | 9 | 100.0% | 10.0% |
| April Reconciled Total | 120 | 57 | 39 | 24 | 67.5% | 47.5% |
Reading the table: Each row combines that contractor's GHL routing data with their Devin self-reported activity for April 2026. Rows marked DEVIN appear only in Devin's reports (the GHL routing system did not assign these contractors any calls in April). *Unassigned: 10 GHL contacts (8.3% of combined volume) had no city tag, so the routed contractor could not be identified from the GHL data; included in totals but separated here.
Norman is the clear top performer in the reconciled view at 24 combined calls and 14 verified jobs — almost double its GHL-only volume of 12. Norman's combined verified rate of 58.3% is the highest among any contractor with 5+ calls. Aleck remains the second-largest by volume (20 calls) but the missed-call count (10) is the single largest contributor to April's unanswered calls across both sources. Bishop, Goodberlet, Old World, Ravinia, and the four Devin-only contractors (Althoff, Baethke, Mendel, Park Ridge, Walsh) all delivered 80%+ verified rates on smaller volumes — the network has real depth.
Capacity warning persists: Aleck and Norman together missed 19 of 39 combined unanswered calls (49%). These two contractors handle the largest call volumes in the program, so any solution that supplements their answering capacity at peak times has the largest leverage on overall reconciled performance.
Section 05
Service Area & Top Markets
Geographic distribution of April 2026 inbound calls (GHL data only — Devin reports do not include city)
GHL routing data shows April 2026 calls originated from 48 distinct cities and communities across the greater Chicagoland area. Bristol led all markets with 10 calls — notable concentration in the southwest service area routed primarily to Another. The top markets by inbound call volume are shown below. (Devin's 34 contractor-reported calls do not include city-of-origin information, so this geographic view reflects GHL data only.)
1Bristol10 calls
2Oak Brook7 calls
3Joliet3 calls
4La Grange3 calls
5Blue Island2 calls
6Calumet City2 calls
7Island Lake2 calls
8New Lenox2 calls
9Oswego2 calls
10Park Forest2 calls
11Romeoville2 calls
12South Holland2 calls
13University Park2 calls
Section 06
Reconciled Insights & April Sentiment
What the combined GHL + Devin view tells us about April 2026
120 / 57
Reconciled View Adds Real Volume
Combining GHL routing data with Devin contractor reports lifts April from 86 calls to 120, and verified jobs from 27 to 57 — a clearer picture of the program's actual surface area than either source alone.
+34
Devin's Independent Coverage
Devin's contractor self-reports captured 34 April calls, including 13 from contractors GHL routing did not assign (Althoff, Baethke, Mendel, Park Ridge, Walsh). 30 of 34 became verified leads — an 88.2% reported verified rate.
47.5%
Higher Reconciled Verified Rate
The 47.5% combined verified rate is materially higher than the 31.4% GHL-only figure. The network is converting more business than the GHL dashboard alone shows — "Other" answered calls likely include real bookings that simply weren't tagged.
39 Missed
Unanswered Gap Persists
Even with reconciliation, 39 calls went unanswered — 32.5% of combined volume. At April's reconciled verified rate, those missed calls would have produced ~19 additional jobs. This is the single largest opportunity in the data.