April 2025 Combined Performance Report
Combined Reporting View
April 2025
Prepared September 2, 2026
Retrospective Combined April Reporting
Section 01
Combined Summary & Outlook
Top-level summary of the combined April 2025 results
The combined April reporting shows 127 program calls and 67 verified jobs across the call center and the contractor network, presented as one consolidated result.
April finished with a 62.2% answer rate and a 52.8% verified rate. The 48-call no-answer gap represents the primary opportunity for improvement.
67
Verified Jobs
(Combined)
What the combined results reveal:
- April produced 127 total calls — the second-highest monthly volume of 2025 year-to-date — with 67 verified jobs and 48 unanswered calls
- 72 calls were routed through the call center without contractor attribution; 19 verified and 41 unanswered
- Norman led contractor-attributed volume with 17 calls, including 17 verified and 0 unanswered
- Perfect verified months: Norman (17/17), Terry (7/7), Aleck (3/3)
- Verified rate finished at 52.8% — the highest of 2025 year-to-date
Opportunity Area: The combined April results show that 48 calls went unanswered. At the 52.8% verified rate, those missed calls represent roughly 25 additional jobs that may have been earned with full coverage. Among attributed contractors, Althoff missed 3 (6.3%) and HT Strenger missed 1 (2.1%). 41 of the unanswered calls (85.4%) sat in the call-center bucket with no contractor attribution.
Data Reference Note (January–October 2025): During this period website call lines were forwarded into the call center, so calls handled there appear as “Sent to Call Center” without contractor attribution. A portion of those calls may also be reflected in contractor-attributed figures; the combined totals for this month are provided as a consolidated reference and should be read with that potential overlap in mind.
Section 02
Combined Executive Summary
Combined April 2025 performance metrics
127
Total Calls
combined total
67
Verified Jobs
52.8% verified rate
12
Other
answered, untagged
48
Unanswered
37.8% of total
62.2%
Answer Rate
79 of 127 calls
These figures represent the combined April results for the full program. They are presented as one consolidated performance view of total activity, verified outcomes, unanswered calls, and overall rates.
Section 03
April vs 2025 YTD Performance
Combined results across the first 4 months of 2025
| Month | Total | Verified | No Answer | Other | Answer % | Verified % |
|---|
| January 2025 | 137 | 72 | 53 | 12 | 61.3% | 52.6% |
| February 2025 | 85 | 36 | 45 | 4 | 47.1% | 42.4% |
| March 2025 | 89 | 39 | 44 | 6 | 50.6% | 43.8% |
| April 2025 ★ | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
| YTD Total (Jan–Apr) | 438 | 214 | 190 | 34 | 56.6% | 48.9% |
April delivered the second-highest combined volume of 2025 year-to-date at 127 calls. The verified rate of 52.8% ranks highest for the year so far, while the answer rate finished at 62.2%.
Year-to-Date Combined Context: Through 4 months of 2025, the combined results show 438 program-touching calls and 214 verified jobs — a 48.9% verified rate. The 190 unanswered calls (43.4% of combined volume) remain the program's largest performance opportunity.
Section 04
Combined Contractor Performance — April 2025
Combined call outcomes by contractor, sorted by total volume
| Contractor | Total | Verified | No Ans | Other | Answer % | Verified % |
|---|
| Norman | 17 | 17 | 0 | 0 | 100.0% | 100.0% |
| Terry | 7 | 7 | 0 | 0 | 100.0% | 100.0% |
| Althoff | 5 | 2 | 3 | 0 | 40.0% | 40.0% |
| Park Ridge | 4 | 3 | 1 | 0 | 75.0% | 75.0% |
| Aleck | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Baethke | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Bishop | 3 | 3 | 0 | 0 | 100.0% | 100.0% |
| Berwyn | 3 | 2 | 1 | 0 | 66.7% | 66.7% |
| David Soltwisch | 2 | 2 | 0 | 0 | 100.0% | 100.0% |
| HT Strenger | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| PJF | 2 | 1 | 1 | 0 | 50.0% | 50.0% |
| Goodberlet | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Johns Service & Sales | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Mendel | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Old World | 1 | 1 | 0 | 0 | 100.0% | 100.0% |
| Sent to Call Center* | 72 | 19 | 41 | 12 | 43.1% | 26.4% |
| April Combined Total | 127 | 67 | 48 | 12 | 62.2% | 52.8% |
Reading the table: Each row shows that contractor's combined activity for April 2025. *Sent to Call Center: 72 calls for this month carried no contractor routing, so contractor attribution is not available; they are shown as a single call-center bucket. Website call lines were forwarded into the call center from January through October 2025, so a portion of these calls may also be reflected in contractor-attributed rows.
Norman was the contractor-attributed volume leader at 17 combined calls and 17 verified jobs (100.0% verified rate). Terry followed at 7 calls with a 100.0% answer rate and 100.0% verified rate. The largest attributed no-answer counts belonged to Althoff (3 of 5, 40.0% answer rate) and HT Strenger (1 of 2, 50.0% answer rate). The call-center bucket answered 31 of 72 calls (43.1%), with 19 verified.
Section 05
Service Area & Top Markets
Geographic distribution of April 2025 inbound calls with available city information
Available city information shows April 2025 calls originated from 40 distinct cities and communities across the greater Chicagoland area. Blue Island led all markets with 9 calls. The top markets by inbound call volume are shown below. City information is not available for every call.
1Blue Island9 calls
2Facebook Ads5 calls
3Monee3 calls
4Calumet City2 calls
5Carol Stream2 calls
6Glenwood2 calls
7Joliet2 calls
8Posen2 calls
9South Holland2 calls
10Braidwood1 call
11Buffalo Grove1 call
12Clarendon Hills1 call
Section 06
Combined Insights & April Sentiment
What the combined results tell us about April 2025
127 / 67
Combined April Volume
April finished with 127 total calls and 67 verified jobs — the second-highest monthly volume of 2025 year-to-date, with a 52.8% verified rate.
52.8%
Verified Rate
The 52.8% combined verified rate is the best month of 2025 year-to-date.
48 Missed
Unanswered Gap — Althoff
48 calls went unanswered — 37.8% of combined volume. At the April verified rate, those misses represent ~25 lost jobs. Althoff accounted for 3 of them.